Prior to shipping any order back, regardless of product condition, please contact our customer service department for a return authorization by calling (800) 543-1702. Returns shipped to our store without prior authorization for return will not be accepted and credit will not be issued. We will not accept returns or issue credits if information is falsified; an item was damaged or altered purposely. A 20% restocking fee will apply to items being returned that was not the result of our error.
Casa de Fruta will send gifts to recipients throughout the United States. You can even send gifts to several different recipients within one single order. When viewing your shopping cart, click the Gift Wrap option next to a product. Fill in the to, from and gift message fields and then check the box that says Gift Wrap in order to apply these changes. Click on Continue. If everything in your shopping cart is going to a single address, you need only fill out one gift message. If you are sending gifts to multiple shipping addresses, you will need to repeat the procedure above for each unique address.
You can purchase gift certificates in the amount of $20, $50 or $100 from our Gift Certificates’ page. To redeem a gift certificate, add desired products to your cart and proceed to check out. You will be asked to type in your gift certificate code on the last page of the checkout process. After entering the code, click "Apply" and you will see the amount deducted. Gift certificates can be used on multiple orders. Please note: your gift certificate code is not the same as a coupon code. If you would like Casa de Fruta to email your gift recipient, please supply the recipient’s email address in the Special Instructions box during Checkout.
Casa de Fruta ships online orders to the Unites States only. Casa de Fruta ships online orders within 24 hours, excluding Saturdays, Sundays and Holidays. Shipping charges are calculated based on the weight of packaged merchandise. Shipping options are UPS ground and UPS 3-Day-Select or UPS 2-day air or UPS Overnight.
Note: Shipping restrictions apply to certain products and/or seasons as follows:
Fresh fruit baskets must be shipped UPS 2-day air or UPS Overnight only on Mondays, Tuesdays or Wednesdays, year-round to maintain freshness.
Meat and cheese packs must be shipped UPS 2-day air or UPS Overnight May through September to maintain freshness.
Chocolates must be shipped UPS 2-day air or UPS Overnight May through September to prevent melting.
Wine: Note: Shipping restrictions apply. Like most family wineries, our permit only allows us to sell wine to AK, CA, FL (excluding Lafayette, Liberty and Washington counties), MN & DC. Wines may be delivered only to persons who are at least 21 years old.
If you have any questions regarding shipping your order, please call 1-800-543-1702.
Casa de Fruta accepts Visa and Mastercard, American Express & Discover for online purchases.
Casa de Fruta's online store is a secure shopping environment. We have taken every precaution to ensure that personal and credit card information entered on your order will be securely transferred. Transactions are secure when you use Netscape Navigator 3.0 or higher, Microsoft Internet Explorer 3.0 or higher or any other compatible secure socket layer browser to shop. Casa de Fruta's Web site is authenticated by a Thwarte Secure Server ID, which enables SSL (Secure Socket Layer) encryption technology. Any personal financial information that is stored on our system (e.g. credit card number) will be encrypted. Our fulfillment staff will not have access to your credit card numbers.
Cut dried fruit is preserved with sulfur dioxide including apricots, pears, peaches, nectarines. California dried french prunes (plums) are preserved with potassium sorbate