If you would prefer USPS as your shipping method OR to ship to a PO box please call (800-543-1702) to place your order (online orders do NOT ship to PO boxes).
Delivery Guarantee
While we make an effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Please check all addresses carefully. We guarantee delivery only to the address provided. Postal and delivery services will not forward packages. Refunds and replacements will not be issued for products delivered to incorrect addresses unless it is because of our error.
We strive to ship all orders within 24 hours (Monday through Friday, excluding weekends and holidays), unless Next Day shipping is selected. If you wish to place an overnight delivery, the order must be received by 8 a.m. Please email info@casadefruta.com to process the order as soon as possible.
All orders are hand-packed to ensure freshness. Large orders or custom orders may take longer than 24 hours to ship. We do not ship on Saturday or Sunday. We are not responsible for delivery dates that may be affected by the shipping carrier.
Shipping Options
Next Day - If you order before the shipping cutoff and request delivery within the
continental United States, your item should arrive on the next business day.
Second Day - If you order before the shipping cutoff and request delivery within the continental United States, your item should arrive on the second business day.
Third Day - If you order before the shipping cutoff and request delivery within the continental United States, your item should arrive on third business day.
Ground - see map:
Changes in Shipping Information - You are responsible for providing an accurate and complete shipping address. If an error is made or the shipping address needs to be changed, please notify us immediately. If the order has not been shipped, we will make the necessary changes.
If the Shipping Company has already picked up the package, we will need to contact them to reroute the package to the correct address. A rerouting fee will be charged to your credit card for this error. All packages that are returned to us and then reshipped will be charged an additional reshipping fee.
Shipping FAQs
If I place an order, when will it actually be shipped?
Orders will usually ship within 24 hours (holidays and weekends not included).
If you wish to place an overnight delivery, the order must be received by 10 a.m.
If I order a few different products, will they all come in one box?
Not necessarily as some of our products come from different quality gift basket designers that we utilize.
These designers enable us to offer you a wonderful array of gifts for your choosing.
This may also mean that your gifts may not arrive on the same day.
Can I order a basket today and have it shipped a week from now?
Yes you can. When ordering your baskets just place the date in which you would like them to ship
in the shipping instructions area and we will hold your order until that date. This makes gift giving easier.
Substitutions
We reserve the right to substitute for basket items an item of equal or greater value if necessary to ensure prompt delivery of your order.
Due to the heat in the summer months, some chocolates and other heat sensitive ingredients will be replaced by more hearty selections. If we decide to substitute an ingredient we will always try to replace it with one similar in nature that has an equal or higher value.
Heat Sensitive Products
Chocolates are shipped year round. We require that you select Second Day or Overnight during warm weather (May 1st through October 16th). If your product arrives melted and you had selected Second Day or Overnight shipping we will gladly send a replacement. If you select any other shipping method it will be at your own risk. Chocolates are sent out on Monday, Tuesday and Wednesday. We will ship on Thursday for Overnight orders.
We will not ship chocolates on Fridays. We want to keep from having product sitting in storage facilities or delivery trucks during the weekends. The ice packs that we use last only 24 hours.
Wine Shipping
During extreme heat, wine shipments are subject to delayed shipping until weather permits acceptable shipping conditions.
Note: Shipping restrictions apply. Like most family wineries, our permit only allows us to sell wine to CA, FL (excluding Lafayette & Liberty counties), MN & DC. Wines may be delivered only to persons who are at least 21 years old.
Help Contacts
Telephone & Online Orders
Phone: 1-800-543-1702
Hours: Monday to Friday, 8:00 AM to 4:00 PM (PST)
Product Questions & Order Tracking
Email: info@casadefruta.com
Phone: 1-800-543-1702
Website & Online Store Support
For technical issues or error messages, please contact us:
Phone: 1-800-543-1702
Email: info@casadefruta.com
How to Shop
- Browse Products: Find the product you’d like to order.
- Add to Cart: Click the “Add to Cart” button. Alternatively, click on the product image or description, enter the desired quantity, then add it to your cart. You can adjust quantities on the shopping cart page before checking out.
- View Your Cart: Click the “View Cart” button, or check the cart icon at the top right corner of any page to see your current items and total.
- Proceed to Checkout: Once you've added all desired items, click “View Cart” or “Check Out.”
- Add a Gift Message (Optional): Click “Add Free Gift Message” at the bottom of the cart page.
- If shipping to one address, only one message is needed.
- If shipping to multiple addresses, you can add a separate gift message for each address during checkout.
- To ship items to more than one address: Check the box “Ship to: (someone else)” on the product page.
- A pop-up will appear asking for a Ship-To Name. Enter a short label (e.g., “Mom, Jill, Dr Jenny”).
- After logging in, you’ll be asked to assign each item to a shipping address.
- Returning customers: Select from your saved addresses using the dropdown menu.
- New customers: Enter each address manually and save them with a unique label (e.g., Home, Office, Vacation House) for quicker future orders.
- Apply Coupon Code: If you have a code, enter it in the Coupon Code box and click “Enter.”
- Click “Check Out”: If your order is shipping to multiple addresses, skip to step 16.
For Single Shipping Address Orders
- Log In or Create an Account: Click “Log In” at the top right corner.
- Returning customers: Click the link under “Returning Customer” to sign in.
- New customers: Click “Enter your contact information” to create an account.
- Choose Your Shipping Method: Select your preferred shipping option from the list provided.
- Add Special Instructions (Optional): Use the Special Instructions box (bottom left) for any shipping notes or pre-order delivery requests.
- Review Your Order: Double-check product details, shipping address, and billing info.
- Payment: Enter your credit card information (type, number, expiration). Optionally, check “Save this card for future orders.”
- Agree to Alcohol Delivery Terms: Check the “I agree” box to accept the alcohol delivery terms.
- Submit Your Order: Click “SUBMIT ORDER” to complete your purchase.
For Multiple Shipping Address Orders
- Log In or Create an Account: Click “Log In” at the top right corner of the page.
- Returning customers: Enter your email and password to access your account.
- New customers: Fill out the Create a New Account section on the right side of the page.
- Enter Ship-To Information at Secure Checkout: Provide the shipping details for each gift recipient.
- Enter the recipient’s name, address, phone number, and indicate Business or Residential.
- Repeat for each product going to a different shipping address.
- Once all items are assigned, click “Continue to Secure Payment Page.”
- Choose Your Shipping Method: Select your preferred shipping option for each address.
- Add Special Instructions (Optional): Use the Special Instructions box (bottom left) for notes or preferred delivery dates for pre-orders.
- Review Your Order: Carefully review all product details, shipping addresses, and billing information.
- Enter Payment Information: Provide your credit card details (card type, number, expiration date). You may check “Save this card for future orders.”
- Agree to Alcohol Delivery Terms: Check the “I agree” box to confirm you accept the alcohol delivery terms.
- Submit Your Order: Click “SUBMIT ORDER” to finalize your purchase.
Note: From May through October, chocolate, taffy, and gummy products must be shipped via UPS 2-Day Air or UPS Overnight to ensure product quality.
My Account
Creating an account at casadefruta.com makes gift-giving faster and easier. With an account, you can:
- View order status and history
- Manage your address book
- Edit shipping addresses
- Create and access a wish list
- Quickly send gifts to multiple recipients in a single order
To create an account, click the “Log In” button on the top menu bar.
On the left side of the page, fill out the form to set up a new account.
If you already have an account, enter your email and password on the right side and click “Sign In.”
Forgot your password? Click “Forgot your password?” on the login page to receive a reset link.
Return Policy
All returns and exchanges must be pre-authorized by Casa de Fruta’s Customer Service Department.
- Proof of purchase is required. You must provide the original sales receipt or order number. Returns or exchanges cannot be processed without this documentation. No exceptions.
- Opened merchandise may be returned only at the discretion of our Customer Service team and is evaluated on a case-by-case basis.
- Unopened merchandise must be returned within 30 days of the purchase date, unless otherwise specified.
Non-Returnable Items
- Bulk food products: no returns accepted
- Refrigerated or perishable products: no returns accepted
Return Authorization Required
Before returning any item, regardless of its condition, please contact our Customer Service Department at (800) 543-1702 to obtain a return authorization. Returns sent without prior authorization will not be accepted, and no credit will be issued.
Casa de Fruta reserves the right to deny returns or withhold credit if:
- Return information is falsified
- Items are intentionally damaged or altered
A 20% restocking fee will apply to returns that are not due to an error on our part.
Gift Certificates
You can purchase gift certificates in amounts of $20, $50, or $100 from our Gift Certificates page.
To redeem a gift certificate:
- Add your desired products to the cart.
- Proceed to checkout.
- On the final page of the checkout process, enter your gift certificate code in the designated field.
- Click “Apply” to see the amount deducted from your total.
Gift certificates can be used across multiple orders until the balance is fully spent.
Please note: Gift certificate codes are not the same as coupon codes.
If you’d like Casa de Fruta to email the gift certificate directly to your recipient, please include their email address in the Special Instructions box during checkout.
Shipping Information
Casa de Fruta ships online orders within the United States only.
- Orders are typically processed and shipped within 24 hours, excluding Saturdays, Sundays, and holidays.
- Shipping charges are calculated based on the total weight of the packaged items.
- Available shipping options include:
- UPS Ground
- UPS 3-Day Select
- UPS 2-Day Air
- UPS Overnight
Shipping Restrictions
Please note that shipping limitations may apply based on the product and time of year:
Perishable Items (Chocolate, Taffy & Gummy Products)
From May 1st to October 15th, these items are only shipped Monday through Wednesday via UPS Overnight or UPS 2-Day Air to help prevent melting during transit.
Weather advisory: If temperatures in the delivery area exceed 80°F, even outside the listed dates, we strongly recommend choosing expedited shipping to maintain product quality.
Gift Baskets & Crates
Subject to the same shipping restrictions during warmer months as perishable candy items above.
Wine Shipments
Due to licensing restrictions, we can only ship wine to:
- California
- Florida (excluding Lafayette, Liberty, and Washington counties)
- Minnesota
- District of Columbia (D.C.)
Wine can only be delivered to individuals 21 years of age or older. An adult signature is required upon delivery.
Payment Options
Casa de Fruta accepts Visa and Mastercard, American Express & Discover for online purchases.
Security
Casa de Fruta’s online store provides a secure shopping environment. All transactions are protected using industry-standard Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is safely transmitted. Our website uses modern HTTPS protocols and trusted digital certificates to verify authenticity and protect your data from unauthorized access.
We partner with reputable payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.
You can verify the security of your connection by looking for the padlock icon in your browser’s address bar and confirming that our site address begins with https://.
Fruit Preservation
Cut dried fruits like apricots, pears, peaches, and nectarines are preserved with sulfur dioxide. California dried French prunes (plums) are preserved using potassium sorbate.
